Help and advice


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Help - my website is down!

I always say to people don't worry, go and make a cup of coffee and check again in half an hour. In 95% of cases, you will find its all OK again

If not, then first thing to do is check its not your own internet connection, or your own machine. Clear your browser history and try again. Then try on another machine or on your phone

If still not working, contact me.

You updated my website but I am still seeing the old version

Make sure that you have cleared your browser history. If you are sure you have, please check on someone else's machine or your phone before calling me. I always check updates have been uploaded before telling you I have done them, so the chances are that its a browser caching issue.

Help - my email's not working!

Most likely it will be a problem with your internet, so wait for half an hour and then try again. If you are still sure it isn't working, do a few tests before calling me so that you can tell me whether it is SEND or RECEIVE that isn't working (or both). Check your website to see if that is working. If emails are bouncing back with an error message, please write the message down so you can tell me. The more information I have, the more likely it will be that I can help you.

It is almost impossible to solve intermittent issues, so if you have a problem that is happening just now and again, please keep a log of the times it happens and collect as much information as possible.

If you still have a problem and cannot get hold of me, please call an IT support consultant. I can recommend a local in Teddington - David Charles on 07960 414921.

General note about my emergency support and advice

I am only me, and so I obviously cannot offer 24/7 support! And I do not work on websites full time, nor do I work every day of the week. However, if you read my testimonials you will see that I am known for my quick response times and willingness to help.

In the unlikely event that something does go wrong, although I will always do my best, you must always be aware that situations can happen that might be out of my control .. for example complex hacking incidents or companies going out of business. Whilst I try and put systems in place to prevent and/or minimise the impact of such events, I definitely don't guarantee to prevent them, nor to be able to fix them at a speed of your choice.